Terms of Use
Welcome to Mabel.Pet — the pet health-record app. These terms are a plain-language agreement between you and Mabel.Pet ("we", "us") about using the app. By creating an account you agree to them. If you don't agree, please don't use the app.
1. What Mabel.Pet is
Mabel.Pet is a tool for keeping your pet's health records — vaccinations, weights, medications, appointments, notes, photos and documents — in one place, and for sharing them with people you choose, such as a co-owner, pet sitter or vet.
Mabel.Pet is a record-keeping and reference tool only. It is not a veterinary service and does not provide veterinary advice, diagnosis or treatment. Any educational content, reminder, or health nudge in the app is general information, not advice about your specific pet. Always rely on a qualified veterinarian for your pet's care, and seek veterinary help promptly for any concerning or urgent sign.
2. Your account
You need an account to use the app. Keep your login details secure — you're responsible for activity under your account. Tell us promptly if you think someone else has accessed it. You must be at least 16 years old, or have a parent or guardian's consent, to create an account.
3. Your content
The records, photos and documents you add are yours. You keep ownership of them. You grant us permission to store and process them only as needed to run the app for you — for example, to sync them across your devices and show them to people you've shared a pet with.
You're responsible for what you upload: make sure you have the right to store it, and that it's accurate. We don't check or verify records for medical correctness.
4. Sharing and transferring pets
You can invite others to view or help manage a pet, and you can transfer a copy of a pet's profile to another account (for example, when a rescue rehomes an animal). When you share or transfer, you're choosing to give that person access to that information. Only share with people you trust. People you've shared with have their own separate accounts and their own obligations under these terms.
Assisted transfers (for example, if an owner dies or can no longer manage their account): in genuine cases we may, at our discretion, help move a pet's records to another person — such as a co-owner, family member or new carer. We may ask for reasonable proof (for example, that the account holder has passed away and that you're entitled to receive the records) before we do this, and we may decline where we're not satisfied it's appropriate. We aren't obliged to carry out these transfers, and where possible it's better to add a co-owner in advance so records can pass on without our involvement.
5. Plans, trials and payment
Some features require a paid plan. Current pricing is shown in the app. New accounts may include a free trial. If a trial requires payment details up front, we will tell you clearly before you start, including when the first charge happens and how to cancel — and you can cancel any time before the trial ends to avoid being charged. Paid plans are billed yearly. You can cancel or change your plan at any time; cancellation stops future charges and your access continues until the end of the period you've paid for. We don't give refunds for partial periods except where required by law.
If your plan lapses, your account becomes read-only: you keep access to view and export everything, but adding and editing are paused until you renew. We don't delete your data because a plan lapsed.
6. Availability
We work to keep the app running well, but we can't promise it will always be available or error-free. We may update, change or pause features. We'll try to give notice of significant changes where we reasonably can.
7. Your consumer rights
Nothing in these terms excludes rights you have under the Australian Consumer Law or other laws that can't be excluded. Where we're allowed to limit our liability, we limit it to resupplying the service or refunding what you paid. To the extent the law allows, we aren't liable for indirect or consequential loss, or for decisions made about a pet's care — those should always be made with a vet.
8. Ending your use
You can stop using the app and delete your account and data at any time from Settings. One exception protects shared pets: if a pet you own has a co-owner, deleting your account hands that pet (and its records and files) to the co-owner instead of deleting it, so a shared pet's health history isn't destroyed. If you'd rather it be deleted, remove the co-owner's access first. We may suspend or close an account that misuses the app or breaches these terms.
9. Changes to these terms
We may update these terms. If we make a material change, we'll take reasonable steps to let you know. Continuing to use the app after a change means you accept the updated terms.
10. Contact
Questions about these terms? Email us at hello@mabel.pet.