Privacy Policy
This policy explains what personal information Mabel.Pet collects, why, and what choices you have. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). By using the app you agree to this policy.
1. What we collect
Account information: your email address and a securely stored (hashed) password. If you add payment details for a paid plan, these are handled by our payment provider — we don't store your full card number.
Pet and health records: everything you choose to add — pet profiles, weights, vaccinations, medications, diagnoses, appointments, notes, costs, and any photos or documents you upload.
Sharing information: the email addresses you use to invite co-owners, sitters or vets, and records of transfers you make.
Basic technical information needed to run the app, such as your device's push-notification subscription if you turn on reminders.
2. Why we use it
To provide the app: to store your records, sync them across your devices, show them to people you've shared a pet with, and send the reminders you ask for. To keep the app secure and working. To contact you about your account (for example, password resets or important service notices). To take payment if you're on a paid plan. We do not sell your personal information, and we don't show ads in the app.
3. When we share information
With people you choose: when you share or transfer a pet, the relevant records become visible to that person's account. With service providers who help us run the app (such as our hosting, database and email providers) — only as needed, and bound to protect it. If required by law. We don't otherwise disclose your information.
Assisted transfers: if an account holder dies or can no longer manage their account, we may — at our discretion and after reasonable checks — provide a pet's records to a co-owner, family member or new carer, so an animal's health history isn't lost. We only do this where we're satisfied it's appropriate, and we may ask for proof first.
4. Where it's stored
Your data is stored using reputable cloud infrastructure providers. Some providers may store or process data on servers located outside Australia. Where that happens, we take reasonable steps to ensure it's handled consistently with the Australian Privacy Principles.
5. Security
We use measures such as encrypted connections, hashed passwords and per-account access rules so that only you (and people you've shared with) can see your records. No system is perfectly secure, but we take protecting your information seriously and act promptly if a problem arises.
6. Your choices and rights
You can view, edit and export your records at any time in the app. You can delete individual records, or delete your whole account and its data from Settings. You can turn reminders on or off, and hide features you don't want. You can ask us what personal information we hold about you and request a correction. To make a request or raise a privacy concern, email hello@mabel.pet.
7. Keeping and deleting data
We keep your information while your account is active. If you delete your account, we delete your personal data and uploaded files, except where we're required to keep limited records (for example, basic transaction records for tax purposes). Records you transferred to someone else remain in their account, as that's a separate copy they now hold. Similarly, if a pet you own is shared with a co-owner, deleting your account passes that pet's records and files to the co-owner rather than deleting them; remove the co-owner's access before deleting if you want those records gone too.
8. Children
Mabel.Pet isn't intended for children. You should be at least 16, or have a parent or guardian's consent, to use it.
9. Changes
We may update this policy. If we make a material change we'll take reasonable steps to let you know. The "last updated" date above shows the current version.
10. Contact
For any privacy question or request, email hello@mabel.pet.